1. Introduction
This Personal Data Processing Policy explains how Education Solutions collects, uses, stores, transfers and protects personal data received through the website edusolutions.ru and other official communication channels.
Personal data operator:
| Legal entity |
ООО «Агентство экспорта образования» |
| Brand in English |
Education Solutions |
| English company name |
LLC Agency for Export of Education |
| Website |
edusolutions.ru |
| E-mail |
admission@edusolutions.ru |
| TIN |
1655478223 |
| OGRN |
12216000401728 |
| Legal address |
office 15, 9/1 Dzerzhinskogo St., Kazan, 420111, Russian Federation |
This Policy applies to applicants, parents, legal representatives, website visitors, partners and other persons who contact Education Solutions or provide information through the website.
2. Main Terms
For the purposes of this Policy, the following terms are used:
Personal data means any information relating directly or indirectly to an identified or identifiable individual.
Personal data processing means any action performed with personal data, including collection, recording, systematization, storage, clarification, use, transfer, blocking, deletion and destruction.
User means any person who visits the website edusolutions.ru, submits a request, contacts Education Solutions or provides personal data through official communication channels.
Operator means ООО «Агентство экспорта образования», operating under the brand name Education Solutions.
Website means edusolutions.ru.
3. Personal Data That We May Process
Education Solutions may process the following personal data:
- surname, name and patronymic;
- phone number;
- e-mail address;
- country of residence;
- citizenship or nationality;
- preferred language of communication;
- information about previous education;
- desired field of study, university, city or educational program;
- information about parents or legal representatives, if provided by the User;
- information submitted through forms on the website;
- information sent by e-mail, messengers, phone calls, social networks or other communication channels;
- documents and information necessary for consultation, admission or support;
- technical website data, including IP address, browser type, device type, operating system, visited pages, date and time of visit, cookies and similar data.
Education Solutions processes only the information that is necessary for communication, consultation, admission support, provision of services, maintaining internal records and compliance with legal requirements.
4. Purposes of Personal Data Processing
Personal data may be processed for the following purposes:
- responding to requests submitted through the website;
- providing consultations about studying in Russia;
- selecting suitable universities, cities and educational programs;
- communicating with applicants, parents and legal representatives;
- preparing documents related to admission;
- supporting the admission process to Russian educational institutions;
- organizing communication between the applicant and relevant departments;
- providing information about services, prices, deadlines and required documents;
- sending important notifications related to admission, documents, visa matters, payments, arrival and the study process;
- sending informational and marketing messages;
- improving the website, services and internal business processes;
- maintaining internal records and communication history;
- protecting the rights and legitimate interests of Education Solutions;
- complying with applicable legal obligations.
5. Legal Grounds for Processing
Education Solutions processes personal data when at least one of the following grounds exists:
- the User has provided consent;
- the User has submitted a request through the website;
- processing is necessary before concluding an agreement or for performance of an agreement;
- processing is necessary to provide the requested consultation or admission support;
- processing is required by applicable legislation;
- processing is necessary to protect the rights and legitimate interests of Education Solutions.
By submitting information through the website, the User confirms that the information provided is accurate and has been submitted voluntarily.
6. Marketing and Informational Messages
Education Solutions has the right to send the User informational and marketing messages about its services, educational programs, admission opportunities, special offers, events, deadlines and important updates.
Messages may be sent by e-mail, phone, messengers, social networks or other communication channels provided by the User.
The User may refuse to receive such messages at any time by sending an e-mail to:
admission@edusolutions.ru
The subject line should state:
Unsubscribe from notifications
After receiving such request, Education Solutions will stop sending marketing and informational messages to the User.
This does not apply to service messages related to active applications, agreements, payments, documents, visa procedures, the admission process or other necessary communication.
7. Procedure for Personal Data Processing
Personal data may be processed both manually and using automated means.
Education Solutions may perform the following actions with personal data:
- collection;
- recording;
- systematization;
- storage;
- clarification;
- use;
- transfer;
- blocking;
- deletion;
Personal data is processed only for the purposes specified in this Policy.
8. Storage of Personal Data
Personal data is stored only for the period necessary to achieve the purposes of processing, unless a longer storage period is required by law, agreement, internal accounting or legitimate business necessity.
When personal data is no longer required, it may be deleted, anonymized or archived in accordance with applicable requirements.
9. Transfer of Personal Data
Education Solutions does not sell personal data.
Personal data may be transferred only when necessary, including transfer to the following persons and organizations:
- Russian educational institutions;
- authorized representatives and partners involved in the admission process;
- translators, curators, support specialists and service providers;
- IT providers, hosting providers, CRM systems, analytics and communication services;
- service providers related to payment, document processing or communication;
- state authorities, if required by law or official request.
Personal data is transferred only to the extent necessary for the relevant purpose.
10. International Communication
Education Solutions works with foreign applicants, parents, representatives and partners.
In this regard, personal data may be used in communication with persons located outside the Russian Federation, if this is necessary for consultation, admission support, document processing, communication or provision of services requested by the User.
11. Web Analytics and Cookies
The website edusolutions.ru may use cookies and similar technologies.
Cookies help the website work correctly, analyze traffic, improve user experience and understand how visitors interact with the website.
The User may disable cookies in browser settings. Some website functions may not work correctly without cookies.
12. Protection of Personal Data
Education Solutions takes reasonable organizational and technical measures to protect personal data from unauthorized access, loss, alteration, disclosure, copying, blocking or destruction.
Such measures may include:
- restriction of access to personal data;
- internal rules for handling personal data;
- use of passwords and access control;
- protection of electronic systems and databases;
- prevention of unauthorized disclosure;
- control of storage and transfer of personal data.
Access to personal data is limited to persons who need such access to perform their work or provide services.
13. User Rights
The User has the right to:
- request information about the processing of their personal data;
- request correction of inaccurate or outdated personal data;
- withdraw consent to personal data processing;
- request deletion of personal data, if further storage is not required by law, agreement or legitimate interest;
- refuse marketing and informational messages;
- contact Education Solutions regarding any matter related to personal data.
Requests must be sent to:
admission@edusolutions.ru
14. Withdrawal of Consent
The User may withdraw consent to personal data processing at any time by sending an e-mail to:
admission@edusolutions.ru
The subject line should state:
Withdrawal of consent
After receiving the request, Education Solutions will stop processing the User’s personal data, unless further processing is required by law, agreement, active obligations or protection of legitimate interests.
15. Changes to This Policy
Education Solutions may periodically update this Policy.
The current version is published on the website edusolutions.ru.
Continued use of the website after publication of changes means acceptance of the updated version of this Policy.
16. Contact Information
For any questions related to personal data processing, the User may contact Education Solutions:
E-mail: admission@edusolutions.ru
Website: edusolutions.ru
Date of last update: 06 July 2026